FAQs

Orders & Payments

How can I place my order?

The order placement process at cyclecomponents.com is easy and intuitive.

After finding your product(s) of choice, click on the "Add to Cart." You can continue shopping or proceed to "Checkout."

If you continue navigating on the website, you can quickly return to your cart by clicking on the cart icon at the upper right-hand side of the website.

When you finish shopping, verify if your cart is correct and click on "Checkout." Enter the required information, following the instructions on the checkout page.

That's it. Your order has been placed.

If you prefer to place your order by phone, give us a call at 1-800-905-1545.

Will I get confirmation of my order?

Yes. After you place your order, you will receive a confirmation email from us. This means your payment has been pre-authorized, and we will immediately start preparing your order to be shipped.

What payment methods do you accept?

We accept a wide range of payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express, JCB, Discover, and Diners Club)
  • PayPal
  • Amazon Pay
  • Apple Pay
  • Google Pay
  • Financing - Read more about our financing options here.

The product I want to buy is out of stock. Can I backorder it?

Yes! Please contact us by phone at 1-800-905-1545 to place your order.

 

Shipping

How much does shipping cost?

We offer free shipping on all orders above $200 shipped to all the lower 48 states in the U.S.

Contact us to get a shipping quote for Alaska and Hawaii.

Do you ship internationally?

Currently we only ship to the United States. 

How long will it take my order to arrive? 

Usually between 3-10 business days (lower 48 states in the U.S.). If your order is a special order or on backorder we will contact you and let you know how long it will take.

Which courier will deliver my order?

We ship via UPS, Fedex and USPS.

Will I receive tracking for my order?

Yes. As soon as your order is shipped we will send you a tracking code. You can track your order here.

Do you ship to a P.O. Box address?

Unfortunately we are unable to ship to P.O. Box addresses. We apologize for the inconvenience.

What should I do if my order arrived damaged?

Please inspect the packaging of your product(s) for any visible damages upon delivery. If you notice any damage you should make a note on the delivery receipt.  

If your product(s) do arrive damaged, please email us, at info@cyclecomponents.com, photos and a description of the damages. We’ll resolve your issue as soon as possible!

Does my electric bike require assembly?

Most of our electric bikes come almost fully assembled. Usually only the pedals, front wheel and seat need to be attached. For more information please check out our assembly page here.

 

Returns, Refunds & Warranty

Does my electric bike come with a warranty?

Yes! All electric bikes come with warranties. Please check our Warranty Policy page for specific information about each manufacturer.

I want to return my bike, what should I do?

The return policy varies according to the manufacturer. Please check our Returns & Refunds page for detailed information.

I found a lower price for the same product after I purchased it. Do you refund me the difference?

If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will refund your original payment for the difference.

Simply e-mail us a link to the same product on our website, or on our competitors website within 30 days from the date of your order.

For more details on the terms of our Price Match Guarantee review our dedicated page here.

 

General Questions About Electric Bikes

What is an electric bike?

In simple terms, the best way to describe an electric bike is to picture a convencional bike, and add a rechargeable battery and a motor.

How fast is an electric bike?

Most electric bikes go to a top speed of 20 to 28 mph (32 - 45 km/h) while assisted. Read more on our blog post “How Fast Is an Electric Bike?”.

How much does an electric bike weigh?

Typically an electric bike weighs about 38-70 pounds (17-31 kg). The weight strongly depends on the materials used, on the motor, and on the battery.

How far can I go on a single charge? 

The electric bike range will depend on the battery capacity. Typically the range of an average electric bike battery is between 20 to 35 miles.

Do you still have to pedal an electric bike?

It depends on the bike. Class one and class three electric bikes require you to pedal as they have no throttle, therefore, cannot power themselves. Class two electric bikes allow you to operate by simply turning the throttle without pedaling - you can pedal if you like, but it's not required.

What is a throttle?

The throttle is the mechanism that allows the rider to use only the motor to propel the electric bike forward.

How much can I reduce my carbon footprint if I use an electric bike instead of a car?

In states depending on renewable energy, like hydropower or wind, more than coal or natural gas, the carbon footprint of over 60 electric bikes is equal to the carbon footprint of one car. In states, more coal-dependent 20-30 electric bikes are equivalent to one car. 

Even considering an electric bike might use electricity that comes from fossil fuels, the amount of CO2 emitted compared to a car is much much lower.

What type of battery do electric bikes use?

Most electric bikes use lithium-ion batteries.

How long to charge an electric bike battery?

Depending on the size and type of your battery, it can take 3 to 6 hours to fully charge.

How long will the battery last?

A lithium-ion battery should last 2-5 years and take 500-800 recharges over its lifetime.

Will my electric bike recharge during pedaling?

The vast majority of available electric bikes do not include regenerative braking, a technology that allows recharging the battery through braking or pedaling. This technology is commonly used in electric cars.

What is a fat tire electric bike?

Fat tire electric bikes come equipped with 4" wide tires. If you are riding on snow, mud, or sand, a fat tire electric bike will optimize performance.

What is the drivetrain of an electric bike?

The drivetrain is the system that provides the power necessary to move the bike. Electric bikes use either a single gear or a multi-geared drivetrain to help convert the power required to turn the cranks into actual propulsion power. The key components of the drivetrain are the pedals, cranks, chainrings, chain, and derailleur.

 

After Sales Support

I need assistance with my bike. Can you help me?

Yes, please contact us. We will be more than happy to assist you. Depending on the subject you need help with, we may answer your question or refer you to the manufacturer.

What happens if I need a replacement part for my bike?

Please check our website for any spare or replacement parts. If you are unable to find what you are looking for, please contact us. We’ll be happy to help you.

 

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